Live Auctioneers just announced the redesign of their web site. Unfortunately for the bidders, they didn’t change their policies or poor customer service. The new LiveAuctioneers.com redesigned site was announced through a press release that quotes Live Auctioneers CEO Julian R. Ellison. In the press release he states that some of the changes came as a direct result of his listening “to feedback received from auctioneers and bidders.” It’s interesting how the auctioneers always seem to come first before the bidders for LiveAuctioneers.
Auctioneers are the ones that pay Liveauctioneers.com to sell on the site. As a result, the rules are skewed to benefit them and screw the bidders. As a matter of fact, there are numerous complaints across the internet about unethical and law-breaking auctioneers that sell through LiveAuctioneers.com, yet since they pay LiveAuctioneers.com, they get to stay on the site regardless of their actions.
In the same press release, the company bragged about their 2nd quarter growth of a paltry 1.40% increase in unique visitors, while eBay increased 14% in new users and substantially more in unique visitors, 10 times more than them. It’s obvious that LiveAuctioneers.com low increase in unique visitors is due to their lack of respect and support for bidders. As more and more visitors to the site encounter problems with auctioneers, that number will continue to decline and other competing online auction sites will continue to flourish.